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# What is the return policy for items?

We accept returns for artworks damaged during shipping. Returns for other reasons are determined on a case-by-case basis. Send us an e-mail at __contact@theartling.com__ and we will review your request and get back to you within 2 working days.

In the unfortunate event that your order arrives in less than satisfactory condition, simply take a digital photo of the item and of the shipping packaging it arrived in, then attach the photos to an email and send to __contact@theartling.com__.

Please note, however, that shipping charges will not be refunded, and return shipment costs are the responsibility of the customer. Once you have accepted and signed for a delivery, returns are not allowable.

Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. You will receive an email from us with an update and steps on how to proceed.